The below uses the same example set-up as the prior page, retail or corporate customers, with age range targeting available.
In this example, we will use real names and a larger feed to show some examples on how the platform works.
Example data:
customer_id | customer_targeting:type | customer_targeting:age-range |
|---|---|---|
| Josh | retail | 21-30 |
| Jesse | corporate | 21-30 |
| Atish | 31-40 | |
| Bo | corporate | |
| Dayoung | retail | 41-50 |
Targeting matrix
customer_id | Can be targeted when | Sees campaigns targeted to |
|---|---|---|
| Josh | Users pick [retail] OR [21-30] in any combination | All customers (no targeting), retail, 21-30, retail + 21-30, corporate + 21-30 |
| Jesse | Users pick [corporate] OR [21-30] in any combination | All customers (no targeting), corporate, 21-30, corporate + 21-30, retail + 21-30 |
| Atish | Users pick [31-40] in any combination | All customers (no targeting), 31-40, corporate + 31-40, retail + 31-40 |
| Bo | Users pick [corporate] in any combination | All customers (no targeting), corporate, corporate + 21-30, corporate + 31-40, corporate + 41-50, 21-30, 31-40, 41-50 |
| Dayoung | Users pick [retail] OR [41-50] in any combination | All customers (no targeting), retail, 21-30, retail + 21-30, retail + 31-40, retail + 41-50, corporate + 41-50 |
Why are Atish and Bo seeing more ads?
When the customer data sent to CitrusAd is not complete for every customer, if they are assigned with one attribute a campaign targets, it will appear for them.
To empower your brands to hyper-target, you need to ensure they have assigned values for every targeting attribute.
I want to target corporate audiences
As a brand I only need to select "Corporate".
This campaign will target Jesse as well as Bo and Atish, as Bo and Atish's customer data has not been synchronised for all attributes. This can be resolved by syncing all data for all customers.
In this case, do not select age ranges
As targeting operates as an OR statement, selecting age ranges means you will also target users of that age, but they may not be assigned with Corporate.
I want to target corporate audiences aged 21-30
Unfortunately, this level of targeting is not possible as it operates as an OR statement. If you select "Corporate" and the age range "21-30", you will target any users assigned with "corporate", and any users assigned with "21-30".
This campaign will target all customers except Dayoung, as Dayoung is not assigned with "corporate" or "21-30"
I want to target audiences aged 21-40
In this case, as a brand I need to select the age range "21-30" and "31-40". I can also select both customer types for the same result.
This campaign will target Jesse, Josh, as well as Bo, as Bo's customer data has not been synchronised for all attributes. This can be resolved by syncing all data for all customers.